This week, some of the members of the senior management team talk about what makes Enhantment of the Seas work.
First, we have Captain Gus Andersson, the master of the vessel. Captain Gus clearly enjoys his role. He can be seen out and about in the passenger areas of the ship, walking about and keeping his eye on how things are going and also participating in light-hearted activities such as a cake making competition. His announcements from the bridge inform the guests of the usual nautical information such as the ship’s position and the weather but also about places of interest the ship is passing and some relevant history. The announcements always end with “words of wisdom” – - little sayings that elecit a smile but also have a lesson embedded in them.
Enchantment is Captain Gus’ first permanent command. However, his resume includes expereience as an officer on several Royal Caribbean ships. Especially noteworthy is that he was First Officer on the team that brought Allure of the Seas into service. I sailed on Allure’s maiden voyage and was struck by how incredibly motivated the crew of that ship was.
Michael Landry is the Hotel Director on Enchantment. One of the few American hotel directors in the cruise industry, his experience in hospitality includes both land-based hotels and ships. On Enchantment, he is in charge of the ship’s largest department including such things as the dining, the entertainment and the accommodation. Like Captain Gus, he is not one to hide in his office. Rather, he too gets out and about amongst the guests and passengers. His forays are low key and designed to ensure that the operation is running smoothly.
Snezana Katic is the Guest Relations Manager. Included in her area of responsibily is management of the Guest Relations Desk. Equivalent to the reception desk at a hotel, the Guest Relations Desk is where passengers go when they have a question or a problem. On too many ships, the attitude of the people manning the desk is quite defensive. They seem to regard questions and reports of problems as a personal criticism. This, of course, is not very helpful.
On Enchantment, the Guest Relations Desk is just the opposite. The people behind the desk are friendly and endeavor to be problem solvers.
Enchantment is now 15 years old, which makes her approaching middle age. Yet, she still provides a good vacation experience and has a legion of followers who sail on her regularly. I asked these members of the senior team why that is. Their answer is posted at: http://www.beyondships2.com/enchantment-of-the-seas-interview.html
In addition, this week we have my review of the Chops Grille on Enchantment. Chops is Royal Caribbean’s urban-style steakhouse. The menu of this specialty restaurant is the same on each of the Royal Caribbean ships that has a Chops. However, just as the same brand of restaurant can differ in different cities, so do the Chops. The review is posted athttp://www.beyondships2.com/enchantment-of-the-seas-chops-grille-review.html